Patient Experience Manager, Med Group

We are dedicated to providing exceptional care to every patient, every time. 

St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades.  

Position Summary: 

The Medical Group Patient Experience Manager is responsible for developing, implementing, and overseeing comprehensive strategies that enhance the overall patient experience across our medical group. This strategic leadership role focuses on creating a patient-centered culture through data analysis, staff education, process improvement, and organizational change management. The ideal candidate will serve as the voice of the patient within our organization while driving measurable improvements in patient satisfaction and loyalty. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values.  

Education, Experience, & Licensing Requirements:   

Education: Bachelor's degree required. Master's preferred. 

Experience: 5+ years of experience in healthcare with at least 3 years in patient experience or service excellence. Experience with patient satisfaction measurement systems (Press Ganey, NRC Health, etc.). 

Benefits for a Better You:  

Why You Belong Here:  

You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another.