Assistant Supervisor Food & Nutrition - Lake View Cafeteria

Performs the duties and responsibilities of scheduled assigned line position. While performing line position integrates the following into daily activities: supervises and instructs employees in the daily operation of the department, participates in special projects and in areas of expertise; follows guidelines for maintaining a quality food service. Has responsibility for area in absence of the area supervisor. Performs duties and responsibilities in a manner consistent with our mission and values.

Principle Accountabilities: % Time Spent

Line Position Responsibility
Completes tasks of scheduled assigned position. 40%
Utilizes knowledge of all area positions to provide needed coverage
Quality Management – Ensures standards are attained in direct area of responsibility, and throughout the department 10%
Follows professional standards as outlined in the Department Policy and Procedure Manual.
Prepares accurate and appropriate reports as assigned.
Makes recommendations for equipment needs.
Participates in the Department Process Improvement Program.
Participates in plan development to attain targets. Gain staff participation.
Performs audits/inspections to maintain standards – develops action plans.
Customer Service – (100%)
Promotes FACES standards by modeling the area specific FACES Behavioral Expectations.
Applies FACES standards to both internal and external customers.
Ensures area specific FACES Behavioral Expectations are practiced throughout area by coaching staff to apply the standards in daily work activities.
Human Resource Management 20%
Assures that staffing levels conform to budget allotments.
Gives input for approved staff openings.
Gives input to the performance appraisal as an evaluation tool as well as a motivation tool for personnel. Helps to set yearly personal goals for staff.
Checks schedules daily for proper coverage. Makes necessary daily staffing adjustments.
Gives input for employee disciplinary actions according to hospital policy and in collaboration with supervisor and manager.
Facilitates on the job training and orientation of new employees to ensure competency.
Educates staff on goals and objectives. Obtains input for plan to meet goals from staff.
Provides ongoing training, coaching all staff as needed. Continually develops staff with supervisor.
Promotes team concepts and positive employee relations. Works with employees within own area and other areas to build a helpful, supportive environment.
Operations and Financial Management 25%
Participates in attaining target, both in revenue generation and cost containment
Assigns daily duties to ensure standards are met.
Assists with development and implementation of departmental procedures to assure quality and efficiency.
Oversees sanitation of related areas.
Gives input for Quality Process Improvements. Identifies opportunities to improve.
Inspects department for compliance to standards. Writes action plans to address any deviations. Follows up to make sure corrections are made.
Assesses training needs and develops plan for staff to attain compliance. Provides In-services for staff on any changes.
Oversees that schedules are used and followed. Notifies other supervisors of concerns in their areas of compliance.
Identifies and schedules facilities and equipment maintenance throughout related areas.
Assesses that tools and equipment are in adequate supply.
Personal Effectiveness (100%)
Meets deadlines and goals.
Manages time well, is very organized and promotes these skills to staff.
Knowledgeable of Hospital and Departmental Policies and Procedures. Ensures staff understands and complies.
Seeks input of staff.
Routinely conducts meetings with staff to provide information and seek input/information.
Communicates effectively.
Resolves conflict by negotiation; resolution of arguments; come to understanding.
Always looks for new ways of doing old things; thinks out of the box.
Performs other work duties as assigned 5%

Total 100%

Knowledge, Skills and Abilities:

Requirements for job:
1. Verbal and cognitive ability are necessary.
2. Motor coordination and manual dexterity are required.
3. Speech, hearing, and near-visual acuity are essential.
4. Basic computer skills preferred.

The assessment, care and treatment provided by Food and Nutrition Services will be consistent with the specific age related needs of the patient. Food and Nutrition Services is competent to provide nutritional care for patient age groups including neonates/infants, children, adolescents, adults and geriatric adults.