Patient Access Lead - Emergency Dept

We are dedicated to providing exceptional care to every patient, every time. 

St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades.  

Position Summary: 

Serves as the on-shift lead for the Emergency Department Patient Access team, providing real-time guidance, workflow oversight, and operational support to ED Patient Access Specialists. Acts as the primary point of contact for staff questions, escalated patient concerns, and shift-level operational issues in the absence of or in coordination with the ED Supervisor. Monitors registration workflow and patient throughput in real time, identifying and addressing bottlenecks to maintain efficient ED patient flow. Provides immediate support to Specialists when complex registration, insurance, or compliance situations arise. Assists in onboarding and training of new ED Patient Access staff, serving as a subject matter expert for ED-specific registration processes, documentation requirements, and payer guidelines. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values.   

Education, Experience, & Licensing Requirements:   

Education: Associate Degree or equivalent work experience required.  

Experience: Minimum of two (2) years of Patient Access experience required; ED registration experience strongly preferred. Prior experience in a Senior Patient Access or lead capacity preferred. 

Benefits for a Better You:  

Why You Belong Here:  

You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another.