Quality Coordinator

We are dedicated to providing exceptional care to every patient, every time. 

St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades.  

Position Summary: 

The Quality Coordinator serves as the primary contact for patient experience activities and supports medical group quality and performance improvement initiatives. This role works in close coordination with and under the supervision of the Medical Group Quality Manager to implement strategies that enhance the patient experience and advance quality and performance improvement goals across the medical group. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values.  

Education, Experience, & Licensing Requirements:   

Education:  Bachelor's degree preferred in Healthcare Administration, Business, or a related field. Associate's degree plus 3 years of relevant healthcare experience, or 5 years of relevant healthcare experience without a degree, will be considered in lieu of a bachelor's degree. Clinical backgrounds such as Medical Assistant or LPN with ambulatory/clinic experience are encouraged to apply.

Experience:  Experience in patient experience, quality improvement, service excellence, or a clinical role with exposure to these areas preferred. Familiarity with patient satisfaction measurement systems (Press Ganey) a plus. Understanding of healthcare operations and physician practice environments, particularly ambulatory or medical group settings. Knowledge of relevant healthcare regulations and patient rights.

Benefits for a Better You:  

Why You Belong Here:  

You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another.