Financial Counselor - Self Pay

We are dedicated to providing exceptional care to every patient, every time. 

St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades.  

Position Summary: 

The Financial Counselor will have knowledge of all aspects of the department from the registration process through billing. The Financial Counselor meets face-to-face and communicates over the phone with patients at the hospital at the DOC.  This role serves as the primary resource for patients navigating complex financial responsibilities, providing cost estimates for uninsured patients, explaining insurance benefits, screening patients for Presumptive Eligibility for MO State Medicaid and assisting patients with financial assistance applications. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values. 

Education, Experience, & Licensing Requirements:   

Education: High School Diploma, GED required, Bachelor’s degree in Finance, Business or Healthcare Administration is preferred.

Experience: 4-5 years of experience in medical billing, customer service, debt collection or personal finance.  Knowledge of healthcare insurance and understanding of healthcare benefit types such as copays, deductibles and co-insurance is preferred.

Benefits for a Better You:  

Why You Belong Here:  

You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another.